Question 1

Can I change or cancel my order?

Accepted Answer

Write to us at info@dachshundparty.shop within the first 12 hours. We'll do our best to modify or cancel the order before it ships.

Question 2

How do I track my order?

Accepted Answer

You'll receive a tracking link by email as soon as your order leaves the warehouse. You can also review the status from your account under 'Orders'.

Question 3

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Customs duties and import taxes may apply depending on the destination country.

Question 4

How long does shipping take?

Accepted Answer

United States: 7–15 business days. Mexico and Canada: 7–17 business days. Rest of the world: 7–17 business days. Delivery times are estimates and may vary slightly depending on the destination.

Question 5

Do you offer free shipping?

Accepted Answer

Free worldwide shipping is available on orders over $50. For orders below $50, the applicable shipping cost is shown during checkout.

Question 6

What is your return policy?

Accepted Answer

Yes, we offer refunds within the first 30 days. Certain conditions apply. You can view the full policy here.

Question 7

How do I start a return?

Accepted Answer

Contact us at info@dachshundparty.shop with your order number before sending the item back. We'll review your request and provide the appropriate instructions. Return shipping is paid by the customer unless the item received was damaged, defective, or incorrect.

Question 8

When will I receive my refund?

Accepted Answer

Once we receive and review the returned item, we'll email you with the applicable refund details. Contact us with your order number if you have any questions.

Question 9

What payment methods do you accept?

Accepted Answer

Credit and debit card payments are processed through Stripe. PayPal is also available as a separate payment method. Apple Pay and Google Pay may appear at checkout depending on the customer's device and browser.

Question 10

Is my payment information secure?

Accepted Answer

Yes. We never store your card details. Payments are processed securely through Stripe under PCI-DSS Level 1 compliance.

Question 11

Can I pay in my local currency?

Accepted Answer

Prices may be displayed in your local currency when available. Your bank may apply a small currency-conversion fee.

Question 12

Do I need an account to order?

Accepted Answer

No — guest checkout is available. Creating an account lets you track orders and save favourites.

Question 13

How do you protect my data?

Accepted Answer

We protect your personal data and use it only to process orders, provide support and run the store. See our Privacy Policy for the full detail. Privacy Policy

Frequently asked questions

Orders

Shipping

Returns

Payments

Account & privacy