Question 1

Can I change or cancel my order?

Accepted Answer

Email hola@dachshundparty.com within 12 hours of purchase and we'll do our best to update or cancel it before it ships.

Question 2

How do I track my order?

Accepted Answer

You'll receive a tracking link by email as soon as your parcel leaves our warehouse. You can also check the status in your account under 'Orders'.

Question 3

Do you offer gift wrapping?

Accepted Answer

Yes — select the gift option at checkout and we'll add a hand-tied ribbon and a personal note.

Question 4

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Duties and import taxes may apply on delivery depending on your country.

Question 5

How long does delivery take?

Accepted Answer

Most orders arrive in 5–12 business days. Express options are available at checkout.

Question 6

Do you offer free shipping?

Accepted Answer

Free standard shipping on all orders over $60 USD (or local equivalent).

Question 7

What is your return policy?

Accepted Answer

You have 30 days from delivery to return unused items in original packaging for a full refund.

Question 8

How do I start a return?

Accepted Answer

Go to your account, open the order and click 'Request return'. We'll email you a prepaid label for eligible regions.

Question 9

When will I get my refund?

Accepted Answer

Refunds are issued within 3–5 business days once we receive the returned parcel.

Question 10

How do I know what size to buy?

Accepted Answer

Every product page includes a dachshund-specific size guide with chest, neck and back measurements. Measure your pup with a soft tape and compare.

Question 11

Are your harnesses vet-approved?

Accepted Answer

Every harness is reviewed with veterinary consultants specialised in IVDD prevention to keep pressure off the spine.

Question 12

What if the size doesn't fit?

Accepted Answer

Free size exchanges within 30 days — just make sure the item is unused and in original packaging.

Question 13

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, Link and PayPal, secured by Stripe.

Question 14

Is my payment information safe?

Accepted Answer

Yes — we never store your card details. All payments are processed through Stripe with PCI-DSS Level 1 compliance.

Question 15

Can I pay in my local currency?

Accepted Answer

Prices are shown in your local currency at checkout when supported. Your bank may apply a small conversion fee.

Question 16

How do I clean my harness or bed?

Accepted Answer

Machine wash cold on a gentle cycle and air dry. Avoid bleach — it weakens the reinforced stitching.

Question 17

Are the materials pet-safe?

Accepted Answer

Yes — every material is OEKO-TEX certified and free of azo dyes, phthalates and BPA.

Question 18

Do I need an account to order?

Accepted Answer

No — guest checkout is available. Creating an account lets you track orders, save favourites and earn loyalty points.

Question 19

How do you protect my data?

Accepted Answer

We follow GDPR and CCPA. See our Privacy policy for the full detail.

Frequently asked questions

Orders