Returns, Refunds & Order Issues
Last updated · August 2026
We’re here to help if something isn’t right with your order. This policy explains how we handle orders that arrive damaged, defective, incorrect, or materially different from the product listing.
Please contact us before sending anything back. We review each situation carefully and will guide you through the appropriate next step.
Nothing in this policy limits any consumer rights that cannot legally be waived under the laws applicable to your purchase.
1. Reporting an Issue
Please contact us within 30 calendar days of delivery if:
- The item arrived damaged or defective;
- You received a different item, size, color, or variant from the one ordered;
- An item is missing from your order; or
- The product is materially different from the information shown on the product page.
Please include your order number and a brief description of the issue. Depending on the situation, we may also ask for photos of the product, packaging, shipping label, tags, or other relevant evidence.
We ask for this information so we can understand what happened and provide the appropriate solution.
2. Items That Arrive Damaged, Defective, Incorrect, or Different from the Listing
If our review confirms that an item arrived damaged, defective, incorrect, or materially different from the product listing, we will determine the appropriate solution based on the circumstances.
This may include:
- A replacement;
- An exchange;
- A refund; or
- Another remedy required or permitted by applicable law.
If a return is necessary because of an error by Dachshund Party Shop, our supplier, or the carrier, we will provide the return instructions and explain how the return shipping will be handled.
3. Size and Fit
If we sent the wrong size or the sizing information on the product page was materially inaccurate, please contact us so we can review the issue.
If the item matches the size selected in the order and the sizing information provided on the product page, it is not eligible for a return or refund solely because it does not fit as expected, unless otherwise required by the laws applicable to your purchase. However, we may offer an exchange for a different size, subject to product availability. The customer is responsible for the return shipping cost and the shipping cost for the replacement item.
We recommend reviewing the product measurements and size information carefully before placing an order. If you are unsure about sizing, please contact us before purchasing and we will do our best to help.
4. Correctly Fulfilled Orders
Our return review is intended for orders that arrive with an issue, such as damage, a defect, an incorrect item, or a material difference from the product listing.
If your order was fulfilled according to your order confirmation and the product listing, and the item was delivered as described, it is not eligible for a return or refund under this policy.
This policy does not cover situations where the item is no longer wanted, was ordered by mistake, or does not meet your personal preference after a correctly fulfilled delivery.
If you believe the item does not match what you ordered or what was described on the product page, please contact us before sending anything back. We will review the details with you and explain the appropriate next step.
5. Return Condition
When a return is approved, the item must generally be:
- Unused and unworn;
- Free from stains, odors, damage, washing, alterations, or signs of use;
- Returned with its original packaging, tags, and accessories, when applicable; and
- Shipped according to the instructions we provide.
These condition requirements do not limit any remedy that may apply to an item that arrived defective, damaged, incorrect, or materially different.
6. Return Approval
Do not send a product back before contacting us and receiving return instructions.
If a return is approved, we will provide the applicable instructions and return address. We may inspect the item after it is received before confirming the final resolution.
A return request is not automatically approved. Approval depends on the reason for the request, the condition of the item, the order details, the product listing, and any applicable legal rights.
7. Refunds
If a refund is approved, it will normally be issued to the original payment method within 7 business days after the returned item has been received and approved.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
Unless applicable law requires otherwise, original shipping charges, customs duties, taxes, and third-party fees are not refundable.
8. Exchanges and Store Credit
If an item is incorrect, defective, damaged, or materially different from the product listing, we will review whether an exchange, replacement, refund, or other solution is appropriate.
We do not guarantee an exchange, store credit, or replacement item unless it is approved after reviewing the case.
A coupon or promotional offer will never replace a refund or other remedy that is owed because of an error, defect, damage, or material difference.
9. Lost or Damaged Returns
If we approve a return, you are responsible for the package until it is delivered to the return address provided by us, unless we instruct you otherwise.
We recommend using a shipping service with tracking and keeping your proof of shipment.
If a return package is lost or damaged in transit, contact the carrier and notify us as soon as possible.
10. Delivery Issues
If your order is delayed, marked as delivered but cannot be located, or returned to the sender, please contact us so we can review the tracking information and investigate the situation.
We will not assume responsibility or deny a claim before reviewing the available information.
11. Contact Us
To report an issue or request a review, email us at:
Please include:
- Your order number;
- The email address used for the purchase;
- A description of the issue; and
- Photos or other information relevant to your request.
We will review the information and reply with the next steps.